3 Steps To Empowering Employees To Solve Problems

Yes, you can. Motivational message concept is written on the sands of the beach.

Chairman of Toyota Motor Co. Fujio Cho often said to his leaders, “Go See, Ask Why, and Show Respect.” Leaders are more likely to be used to telling employees what they should do, how to do it, and solving problems. Although this may not sound like something you should do, it isn’t. This is what leaders are expected to do. This is how employees are used to listening and following instructions. Asking the expert seems to be the right thing.

However, new employees are willing to accept more opportunities to work together and be engaged at work. Organizations can offer employees the chance to solve problems and drive engagement.

Your best chance of solving the problem is to be in the closest vicinity. You may believe you are the best leader. You might get frustrated if the answer is not clear. Let the frontline workers take on the role of coach and be the experts. You can help them to guide, ask questions, and provide support. They can also learn how to solve problems and take responsibility for their results.

Employees can be empowered to make their own decisions and receive multiple benefits through proper guidance, empowerment, and training. These are the three steps that will help you make this change.

  1. Pay more attention to the person and less to the problem. Marcia Reynolds, a master coach, recommends that you focus on the person and not the situation in her book Coaching the Person. In the same vein, Richard Boyatzis, author of Helping People Change, states that leaders who focus on numbers can become too focused on people and make it about how they do it. They aren’t focused on helping people but rather on completing tasks. Leaders are expected to be able to make all decisions and know everything. Leaders should be able to remove obstacles and allocate resources. Focusing on the problem, task, or number, not the person, is a “Me Culture” behavior.
  2. Allow employees to make mistakes. Employees will be more open to taking responsibility when you do this. You can encourage transparency and help employees to analyze risks. Then, eliminate obstacles to allow employees to find the answers.
  3. Do the Socratic Walk. Learn to look at the world through employees’ eyes and understand their struggles. You can visit where the work is done and listen to the employees. It is essential not to make mistakes or tell you how to do things. Open to learning, practice the student mindset. You can observe your team and help them make decisions rather than waiting for instructions.

Decentralizing decision-making makes it easier and quicker to make decisions. This inspires and motivates the workforce and gives them a sense of purpose and importance. Leaders have more time for strategic choices and less time for daily operations.

Leaders learn more from asking questions than by dictating. Employees learn more from making mistakes and trying to follow orders. Assume the role of an observer, and allow people to feel in control. Please encourage them to make choices and exercise willpower.

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Samatha Vale
Samatha a senior writer for HC's entertainment team. She is an entreprenuer, mother and an excellent writer. She's also an avid reader, music enthusiast and all around inquisitive person - which is just a nice way of saying she's nosy.

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