How To Talk To Anyone

Knowing how others communicate is essential to building connections and effectively communicating. To be successful in this ever multi-cultural world, employees have to work together and interact with individuals from diverse backgrounds to form a group, no matter their physical location.

Communication issues can cause a company to lose money. The typical estimate for a business with 100 workers is around $420,000 annually in lost productivity and an astounding $62.4 million annually for a company with 100,000 employees. Virtual communication poses particular issues for global teamwork as well as collaboration. Research has proven that people are less successful in establishing connections when they interact with their colleagues via the internet instead of in person, which can lead to less coordination between teams, lower efficiency, and productivity.

To tap into our collective creativity and innovation, and problem-solving abilities, we must be able to bridge our personal and cultural differences. Felicity Wingrove, founder and Director at Zen Communications and a leading specialist in the psychological aspects of the language, describes how our personal experiences have led us to view the world through four filters that define how we process information.

“There are four main information density profiles, or filters people employ to sort through information. They include the following: why, what, when, and what-if. If I’m briefing someone and you’re a person who is a why you’ll need a short paragraph. If you’re a”what and you’re looking for long paragraphs. If you’re a how-person and you’re a what-if person, you’ll need both of these and bullet points. However, If you’re a “what-if” person, you’ll need all that as well as an FAQ at the end with a couple of click-through links and some white paper, to ensure that you’re ready,” she says.

Understanding our filters and recognizing the filters of people we’re trying to connect with is essential to connecting with people and achieving the skill Wingrove calls “communication agility.”

“Communication involves a dual communication and to make it beneficial. We have to ensure that the message is received. It’s less about changing your language and more about knowing other people’s communications styles and presenting information in a manner that they are able to comprehend,” says Wingrove.

Here Felicity gives three tips you can implement to make your communication more effective inworld.

Look Out For Signs Of Disconnection

In the absence of familiar non-verbal cues, maintaining eye contact with a person on the Zoom monitor can prove tiring. But, paying attention to indicators of connection or disconnection is vital to know if you’re effectively communicating or if you require to alter the way you’re sharing your message to ensure that it is recognized.

“It’s wonderful to be able to observe the physiology of someone else, but it’s only a brief picture. We aren’t able to discern tiny signals, the sort of cues you’d observe when someone is in the room. It’s about being focused. If people arcan’tot, you can tell if someone is not looking at you. You can tell if a face is confused or dis-engaged.”

Use All Four Data Filters To Be Inclusive

We operate in a progressively diverse society where we must communicate, interconnect to build relationships, and collaborate effectively with those of various cultural and ethnic backgrounds. When speaking to a group of people, Wingrove recommends changing the way you deliver your message by switching through the four profiles for information preference to ensure that everyone receives information.

“Think about a successful web page. You’ll start with an intriguing headline, and then an enticing paragraph of copy and then a few details in bullet points, And then you’re likely to include a click-through or something that has a little more depth. Start with the biggest image and then move down. Everyone will receive the things they require,” she says.

Do not Communicate In A Way That Works For You.

A majority of people are raised to believe that it is essential to communicate with others in the way we’d like to be treated. But this can result in miscommunications because our individual experiences in life mean that we see the world through different lenses, which decide the things that matter to us. Communication is all about learning how to communicate your message to people so that they can comprehend the message.

“If I have to brief my team using a single sentence and you’re a What-If person, I have to realize this is not the way they communicate and adjust to their style of briefing. The most important thing is that I present the message so that they can understand. They are psychologically secure in my expectations of them and have clarity on the question being asked,” says Wingrove.

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Samatha Vale
Samatha a senior writer for HC's entertainment team. She is an entreprenuer, mother and an excellent writer. She's also an avid reader, music enthusiast and all around inquisitive person - which is just a nice way of saying she's nosy.

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